Customs & Duties

International orders may be subject to import duties, VAT, customs fees, brokerage fees, or local handling charges.

These charges are not included in the product price or shipping fee and are the buyer’s responsibility.

De.Ellen.Shop cannot control or predict customs charges, customs inspection times, or local delivery processing times.

If a package is refused, returned, or unclaimed due to customs duties, VAT, import taxes, local handling fees, or failure to complete customs clearance, the original shipping fee and any related return or handling costs may not be refundable.